New York City‘s LaGuardia Airport has been ranked the worst large airport in the United States, according to a new survey.
The notoriously unpopular facility, which is located in Queens, came in last among 21 airports in its category.
Even more surprising is that LaGuardia came in last despite this year having an all-time high traveler satisfaction rating.
The ranking was conducted by JD Power and asked about customer experiences.
New York’s other major airport also scored noticeably low – it was ranked fourth worst among the country’s mega airports.
Among those that also received a poor score were Newark Liberty International in New Jersey, Los Angeles International and O’Hare International in Chicago.
The main reason passengers gave for their poor ratings had to do with poor infrastructure – which people said they found disruptive.
The best airports in terms of customer satisfaction, according to the ranking, are John Wayne Airport in Orange County, California, an Orlando International Airport in Florida.
Detroit Metropolitan Wayne County, McCaran International in Las Vegas and Phoenix Sky Harbor International also fared well on the survey.post was originally published on this site